Misty Kipper serves as SVP of Client Services and Strategy for Phillips & Cohen Associates, Ltd. She has responsibility for overseeing the areas of Client Relationship Management, Audit, Analytics, Project Management, Dialer Management and development of global operational strategy. Educated in Business Management from Virginia Tech, she brings over thirteen years of experience across various aspects of Credit as well as Collections and Recovery, predominantly served with Bank of America where she led Compliance, Analytics, Training, Agency Management, Operational and Audit teams for the Recovery division. As a former client of Phillips & Cohen Associates, Ms. Kipper has served with the industrys top credit issuers and debt purchasers, as well as with a non-profit developed to assist employers in developing employee credit education programs.
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Independent and authoritative analysis and perspective for the banking industry