Roger Carney is vice president of the collections team at Genpact, working to help clients in the industry improve operational performance and generate better business results. He has over 20 years of global experience working in operations and business development leaderships roles for collections and contact center businesses, serving clients in both the U.S. and abroad. Roger joined Genpact in 2010 after holding leadership positions at iQor, SITEL and National Action Financial Services (NAFS, acquired by SITEL in1996). While at SITEL as president of collections, he led the team through several expansions that resulted in consecutive year over year growth. As COO of Offshore Services for SITEL, Roger developed and implemented the strategy for SITEL to expand and restructure their offshore footprint and delivery model. Serving as senior vice president with iQor, he worked with key customers in operations and business development. Today, Roger leads Genpacts collections operations within the Americas, working closely with the global practice teams and business development leaders to design and implement solutions that not only overcome market challenges, but optimize processes to help clients reach their business goals.
Like what you see? Make sure you're getting it all
Independent and authoritative analysis and perspective for the banking industry