Ron Balmer joined Greenwich Associates in 2006 and is a recognized expert in the fields of Customer and Employee Loyalty. Ron has led customer and employee loyalty initiatives at dozens of organizations, including Federal Express, The Ritz Carlton Hotel Company, Mars, Wachovia, Bank of America, Eastman, and MCI/Verizon. Prior to joining the Firm, Ron was a Managing Partner at The Gallup Organization.Ron earned both his BS and MBA degrees with distinction. He has also written for numerous publications and has been an adjunct faculty member for three colleges. Ron�s certifications include: Six Sigma Greenbelt, University of Toyota-Kaizen and Conner Partners CEM Change Management.
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Independent and authoritative analysis and perspective for the banking industry