Sean Higgins.jpg

Sean Higgins

Research fellow

Sean Higgins is a research fellow at the Competitive Enterprise Institute.

Workforce management

Reach out to employees before unionizing becomes an issue

There has been a recent surge in organizing efforts among credit union employees. To discourage this, leaders should pay workers well, provide good benefits and be accessible.

By Sean Higgins

August 18

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Strategic planning

Why some banks have decided now is the time to sell their Visa shares

Many banks got shares in the lucrative payments network when it went public in 2008. Some of them are now looking to sell in order to offset losses on their sales of underwater bonds.

By Polo Rocha

4h ago
Customer service

Customer satisfaction falls at digital banks, J.D. Power says

Depositors are still flocking to online-only banking platforms offered by companies such as Ally, Capital One and Discover. But overall customer satisfaction took a "statistically significant" drop, according to a new J.D. Power report.

By Catherine Leffert

6h ago
Consumer banking

Airline rewards credit cards come under attack at CFPB-DOT hearing

Executives of Allegiant, Breeze and Spirit complained to the heads of the Consumer Financial Protection Bureau and Department of Transportation that the relationships between big banks and big airlines are anticompetitive. Consumer advocates also questioned whether large airlines are delivering on promised rewards and if consumers are racking up debt to accrue miles and points.

By Kate Berry

8h ago