Shyamalee Samvatsar is a Lead Consultant with the CRM practice and is a member of the Social CRM Centre of Excellence at Infosys. She is responsible for identifying and managing development of Social CRM solutions, internal/external partner alliances and go-to-market activities. Shyamalee has played a number of roles in Siebel CRM implementations for clients in the Financial Services, Logistics and Manufacturing domains. She can be reached at Shyamalee_Samvatsar@Infosys.com.
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Independent and authoritative analysis and perspective for the banking industry