As Vice President, Self Service Customer Experience, Steve Gaskin has strategic responsibility for self service channels for including Online Banking, Mobile Banking, Telephone Banking and Automated Bank Machines. Previously, Steve was Vice President, Service Experience with national responsibility for developing and executing strategies to improve customer satisfaction and loyalty in Canadian branches. Most recently, Steve was Vice President, Customer Contact Center, including Canadian operations in Mexico.Steve is a graduate of the American Bankers Association School of Bank Marketing and Management and has a Master of Business Administration degree from Northwestern University and York University. He is Past Chair of the Scotiabank United Way Campaign and is currently on the Advisory Board for the Business Management Program at Humber College in Toronto.
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