Steve Durney

As the SVP for Issuer Relations, Steve is responsible for expanding Ethoca�s financial institution customer base while cultivating our collaboration network by optimizing issuer clients contributions.� Over a 20 year career in operations, technology and shared services at a top 3 US issuer, Steve was a champion of innovation to maximize fraud prevention, dispute recoveries and cost reduction.� He led groups for Fraud, Disputes and Collections that covered internal case management system design, large technology deployments, workforce management & capacity planning, self-service including SMS & email outreach, data infrastructure and off-shoring & near-shoring efforts.� His experience in assessing and implementing a wide range of loss mitigation, cost efficiencies and process solutions is a key objective for his role in helping Ethoca clients.