Tom Phelps is the founder and president of ThinkFast Consulting, a leading professional services firm dedicated to business performance management applications. He is a member of the BPM Forum (www.bpmfourm.org) - an important independent organization helping to advance the understanding of business performance management techniques, technologies and processes in global enterprises.
Like what you see? Make sure you're getting it all
Independent and authoritative analysis and perspective for the banking industry