W.B. King

OLYMPIA, Wash.—Credit unions have a reputation as early adopters of new technologies, but developing and implementing in-house grass root inventive ideas has been more vexing. Sometimes an outside partner is needed. Here's what happened when Washington State Employees CU teamed with Best Innovation Group.

The full capabilities of a core-processing platform are often underutilized until a CU is ready to fire on all cylinders.

VERNON HILLS, Ill. — When it comes to social media in the credit union community, the spotlight quickly turns to Facebook, Twitter and Instagram, often ignoring LinkedIn.

MASSENA, N.Y. — By adopting a staff scheduler and reporting technology solution, SeaComm Federal Credit Union reports it has experienced a 13% increase in teller transactions processed per hour.

PLEASANTON, Calif. — For many credit unions, one of the biggest technology undertakings is upgrading the core system, which is on tap for Safe America Credit union.

FAIRMONT, W.Va. — In an effort to reduce the time and energy spent on cash management orders and deposits to the Federal Reserve System, Fairmont Federal Credit Union sought an automated solution.

ST. PETERSBURG, Fla. — When Microsoft ends its support of Windows XP next month, ATM software supported machines will have to migrate to Windows 7 OS.

ROANOKE, Va. — In an effort to roll out an enhanced strategic integration plan between its technology team and business units, Member One Federal Credit Union needed to find a new core provider.

SAGINAW, Mich. — A credit union here has been going a little wild. In the last few years, Wildfire Credit Union changed its name, transformed technology offerings in its four branches (three of which are new), remodeled its headquarters and is getting ready to install a new account-processing platform.

WOODBURY, Minn. -- In an effort to offer its 45,555 members a streamlined home-buying experience, Postal Credit Union recently launched an on-demand automated residential mortgage solution.

INDIANAPOLIS -- If credit union technology experts have one thing in common, it's most likely the desire to create or implement a service that is not only "cool," but one that enhances the member experience.

PITTSFIELD, Mass. -- While credit and debit card breaches at leading retailers such as Target Corp. have members concerned, fraud is ever present, especially as online and mobile transaction rates increase.

SPOKANE, Wash. -- Upgrading mobile banking to offer more robust features is always a selling point, but the other big motivator right now is adding stronger security. Global CU got both when it rolled out its enhanced online banking system, eBranch, late last month.

DOWNEY, Calif. -- With financial data breaches becoming almost commonplace these days, credit unions are feeling the member impact and looking for new ways to fortify existing safeguards.

SILVERDALE, Wash. -- For a small credit union operating in a remote region, offering competitive banking and investing services can be difficult, but Connection Credit Union is using a new cloud-based software solution to help close the gap.

Whether it's loan origination management, member relationship building, loan retention or offering refinancing on existing loans, most credit unions -- regardless of size -- face customer relationship management obstacles.

WABASH, Ind. -- With a design concept akin to Angie's List, VendorCamp is a new service for credit unions providing the ability to securely manage and collaborate on vendor relationships.

PLEASANTON, Calif. -- The ability to quickly retrieve and analyze data is often easier said than done, but one CU has found a way to do just that.

WASHINGTON -- Traditional IT responsibilities, such as the management of technology infrastructure, end user desktop support and system access, are critical to credit union operations, but one credit union's IT department is going well beyond the traditional.

EAST LANSING, Mich. -- With the goal of providing members 10 and older with an interactive, fun way to learn basic money management concepts, Michigan State University FCU teamed up with the university's College of Communication Arts and Sciences Department to develop a new game app, Saving Magic.