Opinions

Companies report that cross-border payments account for just 20% of payment volume but typically take 80% of accounts payable's time. That's simply not scalable. You can’t just keep throwing people at this problem, writes Karla Friede, co-founder and CEO of Nvoicepay.

Tailoring company objectives to customers’ changing expectations is no longer a choice. Customer loyalty programs are not just the source of bringing repeated business but also the determinant of the future key players across all industries, writes Donika Kraeva, Communications Manager at Dentacoin Foundation, Netherlands.

Contactless payments have simplified the checkout experience around the world, allowing customers to get on with their lives a bit quicker with a simple tap of a contactless-enabled card, phone or device, writes Dan Sanford, vice president of consumer products at Visa.

Emerging faster-payment technology can address processing and settlement gaps between banks and fintechs that can cause financial challenges for families, according to Rahm McDaniel, vice president of strategic solutions for Q2 Holdings.

Banks should continually try out new technologies, even after failed experiments.

Merchants looking at third-party fraud services should also for detailed information regarding their modus operandi and results, including the steps they take to protect clients' data, according to Bernardo Lustosa, co-founder and COO of ClearSale.

The ongoing threat of data breaches serves as a reminder that every business is subject to PCI DSS compliance, no matter their size. Any company that handles cardholder data in any way must adhere to PCI DSS standards, which can be time-consuming and expensive, writes Matt VanderZwaag, director of product development at US Signal.

Since the marketplace model is relatively new, the vast majority of the merchants selling through that channel are new too, meaning they do not have the track record that banks look for when providing loans, writes Keith Smith, CEO of Payability.

Consumers are already in shopping mode, so retailers that focus on personalized and targeted offerings, and promotional campaigns around Prime Day can all reap the rewards of the Prime Day halo effect, according to Tom Caporaso, CEO of Clarus Commerce.

Spurred by the PSD2 regulation, the introduction of open banking has also played a key role in a shift to software-delivered services, according to Jason Bobb, senior vice president of global sales and business development for Canonical.