Opinions

The scope of customer experience spans multiple products and services that comprise the merchant technology and payment service ecosystems, according to Paul Perry, a contributor for the technology company Relay.

Before we can advertise the security benefits of digital wallets, we have to address their vulnerabilities, writes Jared McClure, co-founder and COO of CrayPay.

Attracting surprisingly technology-savvy older consumers is a lucrative—and surprisingly easy—goal for online retailers, as long as payments fraud protection is solid and understantable, argues Monica Eaton-Cardone, co-founder and CEO of Chargebacks911.

Google's ambitious new gaming platform, Stadia, could fundamentally change the way people make purchases online, according to Daniel Wolfe, editor in chief of PaymentsSource.

AI can help reduce risk, make more loans and find ideal members for credit unions.

As competitive pressures mount for midsize banks, more institutions are likely to follow the lead of BB&T-SunTrust and amass more resources for investing in AI, digital platforms and other cutting-edge technologies.

An initiative by Visa and Lloyds doesn't go far enough and is counterintuitive to the card network's move to reduce cash, argues Mark Horwedel, a strategic consultant to CMSPI.

A proactive and preventive security strategy will go a long way to building consumer trust and ensuring continued loyalty, writes Maria Allen, global head of financial services for Unisys.

The days of odd emails are gone. Phishing has become a complex big business for crooks, according to Rafael Lourenco, an executive vice president at ClearSale.

Tech giants have been experimenting with blockchain technologies for years, and while they haven’t displaced banks, there’s still cause for concern.