Opinions

Digital tools improve a bank's traditional sales process, but relationship-based banking is still a huge factor in winning over millennial customers.

A group of the largest banks in the world is working on a global standard for Bitcoin’s blockchain ledger technology, a secure funds-transfer system that advocates and industry watchers have likened to “email for money.”

How Key Private Bank's CEO is looking to transform the business (hint: it has a lot to do with women); algorithms in hiring promise a new way to bring diversity to Wall Street; the CFPB has some work to do in improving its treatment of women and minorities. Plus, Blythe Masters talks blockchain and Merrill Lynch's Racquel Oden talks confidence.

Contrary to doom-and-gloom attitudes of some about banks' ability to compete for millennials' business, the industry will build on its history of innovation to meet the technology needs of future customers.

Retailers both online and off have noted an increase in chargebacks since the U.S. moved to microchip cards back in October. None of them are happy about it.

I’d like to suggest there is one more bubble which has yet to be called out, but is nevertheless pretty obvious to a handful of payments professionals who don’t practice the art of denial or are not paid to cover up the obvious symptoms. It’s the payments bubble.

The term real-time payments is a slight misnomer. It focuses the industry and the market on the outcome instead of the input.

Even though innovative underwriting criteria can help more people get credit, the risks and potential harms of mining social media data to make loan decisions might just be too great.

The prospect of banks and credit unions meeting small-dollar loan demand is at risk under the Consumer Financial Protection Bureau's restrictive proposal.

As banks try to acquire new customers via digital channels, they should add content marketing strategies into their lineups.