Opinions

The incumbents, such as Visa, Mastercard and First Data, are prepared to compete in all segments of the market, writes Subhajit Das, a visiting research fellow at the Christensen Institute from Tata Consultancy Services.

Once considered one of the strongest methods of ID, finger biometrics can now be copied and used to expertly defeat biometric authentication, writes Deepak Dutt, CEO and founder of Zighra.

A handful of underfinanced startups aren’t enough to sink the industry. Community banks will survive digital disruption so long as they concentrate on what their customers want and need.

Cyberattacks are on the rise, but that doesn't mean becoming a victim is inevitable. The right preventative measures and best practices can help secure digital assets and customer data, writes Robert Fifield, co-founder of Payably.

As an industry, payment system providers and other IoT systems makers in all stripes and colors need to shift the paradigm and build in tamper-proof security based on their original configuration, writes Assaf Harel, CTO of Karamba Security.

Customer services are between two human beings. The quality of their exchange is more important than the resolution.

Hub brand requirements are modest compared with retail systems. They communicate reputation and trust to a relatively small set of sophisticated firms they hope to serve.

The banking industry is evolving. Doesn’t it make more sense to focus on how to evolve with it rather than how to reduce competition?

When you look at the potent combination of Prime customers (who are the only ones eligible to shop on Prime Day) and Echo owners, Amazon was shrewd to give those customers extra special treatment.

Announcing that a formerly free product or service will now cost money exposes banks to reputational risk. But the process doesn’t have to end in customers getting angry.