Opinions

Threats to the industry's control over payments were apparent before PayPal became popular. However, risks are even more visible and real today.

The only tactic for survival is brutal honesty. So let's accept the very real risk of disappearing and do the heavy lifting required to persevere.

Small merchants need to adopt omnichannel, but it can be difficult in a low resource environment. Staying flexible to add technology fast is key.

Making customer experience consistently good is a priority, but it's not enough. Great experiences in the future will be tailored to individual needs and preferences.

The rules can be tricky, but social data can add lots of detail that can help prove identity and reduce fraud.

Mobile wallets need to be open and accessible across all systems.

The spotlight on unethical sales practices at banks has likely led customers to consider abandoning their financial institution, yet too many factors stand in the way of making a switch.

Payment companies are increasingly adopting biometrics to replace more traditional authentication. That's a good move, but it also comes with a whole new set of risks.

Application programming interfaces have grown so quickly, they're no longer the future of payments. They're the present.

If modified, the cybersecurity standards in New York State are a step in the right direction to protect banks and consumers.