Opinions

Front-line employees yearn to be told they still have a critical role to play, as more customers are seeking in-person help amid the pandemic.

The current consumer and business demands for contactless payment channels give organizations the opportunity to build new solutions with security at the forefront or to append new workflows to legacy business processes, says Mobiquity's Tyrone Jeffress.

Both corporations and nimble outfits have been forced to search for new ways to innovate, says Hangar 75's Ian Wilding.

As the fintech industry matures and takes stock of how it has disrupted the banking industry for good, it’s critical we continue placing value on specialization to create a better, customer centric experience for all, says Moorwand's Luc Gueriane.

Early wage access and automated savings tools are just two areas where banks can gaiBanks have a chance to fill the payment tech gap.

As the Consumer Financial Protection Bureau weighs rules on protecting customer information shared between banks and third parties, it should consider giving consumers full authority over their financial data and committing to direct oversight of everyone involved, including data aggregators and fintechs.

Humans have come to expect experiences that are simple, efficient, quick, error-free and secure, says Bottomline Technologies' Jessica Cheney.

The pandemic has brought new users to the technology, making a simpler experience more important, says Tappit's Jason Thomas.

Some bank regulators are allowing companies that offer digital currencies to apply for a charter, potentially giving them a path to the Federal Reserve system without proper oversight.

As the Consumer Financial Protection Bureau weighs rules on protecting customer information shared between banks and third parties, it should consider giving consumers full authority over their financial data and committing to direct oversight of everyone involved, including data aggregators and fintechs.