Opinions

A recap of the informed opinions (and the discussions they generated) on BankThink this week, including a case for the CFPB's debt collection regulations and the dangers of "real-time" transaction monitoring.

Offering consumers more extensive ways to shop and pay whenever, wherever and however has become a competitive advantage for retailers. So what can the accounts receivable management (ARM) Industry learn from the retailers clamoring to provide their customers with a perfect "omnichannel" experience?

Supporting Apple Pay cuts into banks' profits. But it's worth it to stay relevant in today's fast-moving mobile payments business.

For all their talk, banks are still sorely lacking when it comes to creating a great user experience in their digital channels, as this unhappy customer can attest.

Banks can ditch their reputations as fuddy-duddy workplaces by helping millennial employees connect with the social mission driving the company and giving them plenty of opportunities to advance their careers.

Apple Pay represents a new cost to the issuing community. The issuers accept this because there is little choice but to operate on Apple's terms, including paying a fee to support Apple Pay.

Using scant evidence of women's participation in the digital currency industry to foreshadow Bitcoin's demise is not only erroneous, but also impertinent. Though the number of women in Bitcoin may be small, the collective impact of their achievements is unmistakably great.

A recap of the informed opinions (and the discussions they generated) on BankThink this week, including thoughts on derisking, biometric technology and Paul Volcker’s proposal to reform the regulatory system.

Banks that use biometric technology should remember to take client and employee privacy concerns seriously. After all, banks have a duty to protect personal information and prevent its potential misuse.

Consumers should receive the same level of protection whether they choose to do business with a bank or with marketplace lenders and other challengers.