Opinions

The same thing that doomed communism will likely undermine Bitcoin: the fantasy that a protocol, a procedure, a network, an algorithm can neutralize the ugly selfish traits of human beings.

With their regulatory status, refined customer identity procedures and global infrastructure, banks could offer bitcoin exchange services and lead the modernization of financial services. Instead, they’re freezing Bitcoin entrepreneurs’ accounts.

The moment of truth… With the Isis app running and my Serve account displayed on-screen, I held my phone in front of the contactless card reader.

To avoid incurring a customer's wrath or a lawsuit, banks should make sure new fees carry a clear value exchange, offer something new (ahem, mobile) and are easily avoided. Resist any temptation to set fee traps.

SaaS-based technology provides a blended approach to remittance processing that enables financial institutions to outsource infrastructure responsibilities, while retaining the management of transaction processing, bank deposits and receivable updates.

Microsoft's Larry Hryb, known to gamers as Major Nelson, recently posted a six-second video demonstrating how the company's new Xbox console redeems codes for games and subscription services. It's six seconds that many in the payments industry should watch.

Banks that best leverage customer loyalty are accelerating the digital transformation, catering to select demographics and actively selling products to new and existing customers.

If a technology problem has roiled your organization recently, there's an 80% chance someone in IT changed something they didn't fully understand.

Increasingly, our markets will be defined less by where we place branches and more by where we send our best bankers to engage with existing and potential customers.

Banks should allow more time for less-stringent pricing models and video-teller ATMs to permeate the industry as consumers wean themselves from conventional, face-to-face interaction with tellers.