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Organizations that put the customer experience front of mind will be the winners, but they must nonetheless expect additional pressure from regulators, new competition, ever more digitally demanding consumers, and no slowdown in technological innovation, says Entersekt's Gerhard Oosthuizen.
January 7Entersekt -
As the transport ticketing market evolves in the wake of the pandemic, further intensifying the challenges caused by the dominance of proprietary systems, it’s time to see a more open, collaborative public transport ecosystem, says Calypso Networks Association's Philippe Vappereau.
January 7Calypso Networks Association -
With people shopping online more than ever before, and a new group of consumers joining the online retail space, it’s become increasingly important for brands to connect their sales channels and embrace e-commerce, says Hatch founder and CEO Joris Kroese.
January 6Hatch -
2020 has shown that the payment industry is flexible and resilient, and if 2021 throws our plans out the window, we'd better be equipped to adapt on the fly, says IDEMIA's Megan Heinze.
January 5IDEMIA -
The pandemic may have served as a catalyst for rapid growth in contactless payments through wearable devices. It’s the combination of form and function, however, that will push wearable payments into further growth in 2021 and beyond, says Zeta's Bhavin Turakhia.
January 5Zeta -
The events of 2020 fueled new customer expectations, accelerated digital transformation and allowed B2B companies to react and deliver. But customers’ changing expectations are not going to disappear, says MSTS' Brandon Spear.
January 4MSTS -
Card payments can't always cut it in different countries, says PPRO's Steve Villegas.
January 4PPRO -
Finance teams can cut down their workload significantly and free up time to analyze data and make more strategic decisions towards improving customer experience and business growth, says RecVue's Amit Chaudhry.
December 31RecVue -
With many impacted businesses still not ready to comply with the now enforceable CCPA, CPRA affected payment processors should start preparing for this new piece of legislation, says Abine CEO Rob Shavell.
December 31Abine -
The latest cyberattacks pointing to the Russian government show that U.S. federal agencies and banks still lack a clear, collaborative game plan.
December 30