Opinions

Few things cut through the skepticism many folks hold toward a business (or even industry) as much as genuine, altruistic actions.

In order to increase loyalty, financial institutions need to embrace social media, increase value to retain existing customers and use data to design competitive rewards programs.

After I wrote a post last week expressing optimism about this technology's potential, several generous Bitcoin fans sent me small donations of the virtual currency. Thank you. Now stop. Please.

Issuers should develop strategies to make their account the primary one in a consumer's existing wallet and on new payment tools offered by companies like PayPal or Square.

Bitcoin lets users send money nearly instantaneously, at almost no cost, and (if desired) anonymously. Getting funds in and out of the system is the hard part. That may soon change.

Technologies like automated underwriting held great promise to manage risk while easing the pain of the mortgage experience for borrowers. But a lack of discipline ushered in an environment where simple rules decide who obtains credit.

No digital wallet can reach ubiquity if it is limited to big-box stores. Mobile solutions have to percolate down at the local coffee shop as well, where they can become part of the customer's daily grind.

Show consumers mobile channels are useful, accessible, secure, familiar and easy to use.

Financial institutions cannot continue to be hampered by costly, ineffective legacy data management systems that are not up to evolving needs. It's time for a change.

Google is changing nearly everything about how it handles transactions.