Opinions

Fintechs that focused on offering digital banking solutions likely saw a positive boost, and consumers’ increased use of mobile devices encouraged bank-fintech partnerships to keep up with the pace of innovation.

Once vaccines are widely available, some Americans may revert to old habits of paying cash and swiping cards, but many will stick to digital and mobile payment methods, says Paysend's Matt Montes.

As executives continue to navigate business strategy decisions to deal with dramatic changes in supply chains, proper communication and strong supplier relationships is widely considered a prerequisite when exploring P2P risks, says Practis' Jan van der Pouw.

It won’t be enough for retailers to have a physical store presence or a solid e-commerce strategy without also incorporating a comprehensive communication plan, says Criteo's Tim Rogers.

By allowing access to public chains, CBDCs could render much greater, and even revolutionary, functionality, says Cypherium's Sky Guo.

Retailers and merchant acquirers need to adjust to new media in the new year, says Zycada's James Brear.

Especially in a remote environment, the ability to adapt within days to shifting call volumes, different call center locations, new agent groupings, or utilizing a configurable interactive voice response system cannot be underestimated, says Genpact's Jason Osborne.

The dramatic shift in consumer buying behavior sparked by the pandemic looks set to change the future of commerce for good, writes Joris Kroese, founder of Hatch.

Organizations need complete control over which network access privileges are assigned to each user or role, says Pulse Secure's Rene Papp.

By gathering pools of customer data ahead of the shopping surge, retailers can capitalize on the increase in shoppers by identifying the right customers and making every engagement count, says Tealium's Sav Khetan.