Opinions

As people begin moving again, digital transactions and customer experience will be key, says WEX's Anant Patel.

A spike in demand has led to a bigger emphasis on innovative solutions for the digital payments market.

Now perhaps more than ever, banks and their proxies need to show tact when communicating with past-due borrowers.

It's not enough to just get rid of cash or go contactless. There's an entire experience to consider, says Tappit's Jason Thomas.

Business continuity plans should be used constantly, not just when the crisis is at its peak, says the New York Fed’s head of financial services.

The pandemic has propelled digital banking to the forefront faster than expected and in ways that will have a lasting impact for credit unions.

To truly bridge the gap for moving small-dollar transactions to mobile and contactless, vast areas of the retail industry will need to adapt to accept cashless transactions.

While it’s inevitable that fraudsters will continue to hone and change their methods, businesses must continually monitor the factors that affect fraud — from changing consumer behaviors to major economic trends — and the actions they can take to safeguard against them.

Micro-investing apps that can enable payments, savings management and investment all in one place will gain favorable consideration from investors and consumers alike, says Naples Technology Ventures' Tom Hogan.

Decentralizing staff makes strong internal controls even more important, Josh Cyphers and Derek Halpern of Nvoicepay write.