BankThink

Christian Sewing calls out the German bank's senior managers for using rumors of a merger with Commerzbank to excuse poor performance; banks in China begin using smartphones to pick up on lie-detecting facial tics.

There are scenarios that complicate the B2B pricing process, before the customer even requests a quote. These issues vary across industries, growing even more complex once you bring subscription-based software solutions buyers into the picture, according to Mark Bartlett, chief experience officer of FPX.

Growing home prices plus rising interest rates are putting a damper on mortgage lending, which pushes the market to seek out less qualified borrowers and increases the risk of fraud.

Clearly communicating with customers on a powerful engagement platform is enough to increase customer confidence, writes Donika Kraeva, strategic communications manager at Dentacoin.

The central bank should consider rescinding the bank’s “financial holding company” status, which allows it to participate in nonbank activities, given its inability to respond to internal management problems.

The money manager plans a big expansion in Atlanta; agency makes now rare determination that debt-collection practices were “abusive.”

To combat this loyalty fatigue, retailers need to design their programs to be frequent, relevant, interactive and visible, writes Mehmet Sezgin, CEO and founder of MyGini.

One CEO argues that megabanks aren’t just too big too fail – they’ve failed because they’re too big and lost sight of what's in the interest of consumers.

Policymakers have called for streamlined disclosures for customers granting third parties access to their financial account data. They don’t have to look far for a potential solution.

Several former policymakers have joined virtual currency firms as directors or advisers, but the trend carries risks for officials and consumers alike if these companies stumble.