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This report is intended to give bank executives the context they need to measure and manage their digital investments, channels, and operations. Drawing on Cornerstone Advisors’ Performance Report for Banks, this report contains metrics and benchmarks to help bank executives: 1) understand their own organization’s digital banking operations and performance, and 2) establish goals and targets to perform like high-performing banks do.
A point of reference isn’t sufficient, however.
There is no end to the number of performance metrics a company could define and measure. And at some point, the cost of collecting, tracking, storing and analyzing the data outweighs the benefit of putting the metrics to work.
