MADISON, Wis.-Credit unions can find out how to use telecommuting to expand business, extend member service hours, save on building and operations costs, and improve employee recruitment, engagement and retention in a new white paper from the CUNA Technology Council.
"Telecommuting in Today's Environment" takes a look at the benefits and challenges of telecommuting and its function within a credit union. It also offers ideas and case studies to help CUs with the top three challenges of telecommuting: 1) creating a seamless connection that mirrors what members would get if they contacted a branch or call center, 2) protecting sensitive member data, and 3) making remote employees feel a part of the CU's culture.
In addition to standard use, the paper includes several case studies describing how credit unions used telecommuting to continue business operations during natural disasters such as fires, ice storms and hurricanes, and how it could prove similarly effective in the case of a pandemic.
For info: www.cunacouncils.org
