TUKWILA, Wash. – BECU said yesterday it has contracted with PSCU Financial Services to perform early stage collections for its credit card portfolio of 184,000 accounts.
The credit union outsourced collections to the cooperative to enhance its current solution with more scale and flexibility to support long-term portfolio growth in credit cards and other consumer loans.
PSCU’s CUCollect solution offers advanced technology and dialer capability that helps credit unions control costs. PSCU currently conducts 450,000 outbound calls each month to service delinquent credit card accounts.
Twenty credit unions have subscribed to PSCU Financial Services collection solutions so far in 2009. Several implemented CUCollect, a turnkey solution that leverages skilled collection staff, extended calling hours, technologies, and skip tracing capabilities. Others have opted for the FastCure solution that enhances the productivity of the credit union’s in-house collection staff and allows the credit union staff to perform the member communication.
