WASHINGTON – A representative for Capital One, the nation’s largest credit card bank that has broadcast a nationwide ad campaign asking consumers ‘what’s in your wallet?, was taken to task by members of the Senate Banking Committee yesterday for a variety of practices popular in the credit card industry. Several senators assailed John Finneran, president for Corporate Reputation and Governance for Cap One, for engaging in ‘tricks and traps’ that allow it to earn billions of dollars from unknowing consumers, particularly the practice of changing rates in the middle of a contract with cardholders. Several senators and consumer advocates testifying at yesterday’s hearing insisted the practice amounts to changing the price of a product after the purchase, while adding additional costs to previously purchased goods and services. “We don’t build a business model on tricks and traps. We’re all in the business to build customer relationships,” asserted Finneran. “If you build your business model on tricks and traps you’re not going to last in the marketplace.”
-
The top five banks and thrifts have combined total assets of nearly $13 trillion.
Just now -
After several quarters of slumping investment banking and trading fees, the Charlotte, North Carolina-based company reported a big uptick from that division, which helped compensate for a large decline in net interest income.
7h ago -
The Federal Reserve's Office of the Inspector General says the Fed has yet to fulfill 65 recommendations, and also identified 18 outstanding issues at the Consumer Financial Protection Bureau.
10h ago -
The bank will use biometric authentication to streamline checkout in stores starting in 2025. It has already completed internal and external pilots of the technology.
10h ago -
Banks reported nearly $27 billion had been tied up in scams or theft against elderly people in a recent 12-month period, according to a report from the U.S. Treasury.
11h ago -
The Federal Deposit Insurance Corp. says it's ready to wind down the global systemically important banks. But until that happens, many in the banking industry are skeptical that regulators have actually developed a workable strategy to end "too big to fail."
11h ago