WASHINGTON – A representative for Capital One, the nation’s largest credit card bank that has broadcast a nationwide ad campaign asking consumers ‘what’s in your wallet?, was taken to task by members of the Senate Banking Committee yesterday for a variety of practices popular in the credit card industry. Several senators assailed John Finneran, president for Corporate Reputation and Governance for Cap One, for engaging in ‘tricks and traps’ that allow it to earn billions of dollars from unknowing consumers, particularly the practice of changing rates in the middle of a contract with cardholders. Several senators and consumer advocates testifying at yesterday’s hearing insisted the practice amounts to changing the price of a product after the purchase, while adding additional costs to previously purchased goods and services. “We don’t build a business model on tricks and traps. We’re all in the business to build customer relationships,” asserted Finneran. “If you build your business model on tricks and traps you’re not going to last in the marketplace.”
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As AI and digital assets become mainstream, banks are spotting new opportunities to integrate payments with other activities.
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House Republicans overcame internal divisions to narrowly pass President Trump's tax and spending package Thursday afternoon. The measure would cut the Consumer Financial Protection Bureau's funding level, among other provisions.
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A new partnership with Google Cloud will let the Spanish bank offer Gemini to all staff after a successful ChatGPT deployment.
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Atlanta-based CoastalSouth's initial public offering prices at $21.50 a share; Valley National Bancorp announces Lyndsey Sloan will succeed Gary Michael as general counsel; Webster Financial Corporation taps a new chief risk officer and appoints a new board member; and more in this week's banking news roundup.
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Capital One closed the deal to buy the credit card provider in May and as part of the review process, decided to exit its home equity lending business.
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In a rare move for a credit union, the Seattle institution has snapped up the 13-member team that created EarnUp's AI Advisor product.
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