Evangelical Christian CU Adds IntelliResponse’s Virtual Agent

Published April 02, 2013, 5:01 p.m. EDT

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Updated August 26, 2020, 10:23 p.m. EDT

1 Min Read

BREA, Calif. Evangelical Christian CU on Tuesday said it signed with IntelliResponse to implement the company’s Virtual Agent technology to streamline its multi-channel member service capabilities.

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Evangelical Christian CU will deploy the IntelliResponse Virtual Agent platform in its call center environment, and plans to bring the IntelliResponse solution to its website and social media channels as well, allowing members using self-service channels 24/7 access to the same resources as call center agents.

IntelliResponse said its technology will help the credit union decrease agent training time, as new agents can be brought up to speed more quickly, therefore reducing long-term call center costs.

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