SEATTLE – FuzeDigital announced it was granted a U.S. patent on its online social business software, the Fuze Suite’s reputation engine.
The patent includes 42 claims for measuring, motivating, recognizing and rewarding customers, staff, partners and other stakeholders for creating new and improved knowledge based content. The reputation engine also extends into the Fuze Social module of the Fuze Suite, allowing people across the online community and specific subject matter to be instantly identified.
The company said its Fuze Suite leverages its reputation engine to directly ping relevant subject matter experts using the Fuze Community Dashboard desktop application, e-mail and text messaging to mobile devices.
“People want to get quickly to answers that resolve their issues and that the brand stands behind,” said Chuck Van Court, CEO of FuzeDigital. “Customers expect it and brands can’t be lazy, but in order to do this the content must be perpetually evolved using real-world insights of relevant internal and external stakeholders.”
