The role of branches in consumers' lives may be changing in the digital age, but brick-and-mortar locations are here to stay. To adapt, Citizens Bank has begun a "10-year process" of retrofitting its branch network.
Executives at the embattled bank made clear Thursday that they are not discarding its long-standing strategy of selling additional products to existing customers.
Readers weigh in the effect of Federal Reserve actions on wealth distribution, how a new startup could reduce overdraft fees, Watson's attempts to catch rogue traders, and more.
Even as units of a larger holding company, local banks fight the perception that they can’t provide sophisticated services like corporate or private banking. Executives say that unifying the brand will help Synovus better compete against larger players.
Tim Sloan insisted Monday that the bank’s phony-accounts scandal, which has eroded its position with U.S. consumers, has not hurt its recruiting efforts.
While bankers are becoming accustomed to the idea that artificial intelligence and software "bots" will affect their business, a "Jetsons"-style robot is a novel feature at a branch.
U.S. Bank and BMO share how they are ceaselessly tearing apart and revamping mobile, online and other retail channels in search of a "unified customer experience" and efficiency.
