In-Branch Kiosks Let Members Interact, Ask Questions, Get Interactive Demo's
Alternatives FCU here is making it easier for members to ask questions of their board representatives, find out
CEO Bill Myers said each of the three, seven-foot tall, non-computerized kiosks the credit union has installed includes two sides
A fourth kiosk near the reception desk, which faces the front entrance of the credit union's new headquarters, allows members to
"Our thought was to use it to train members how to use our electronic services," he said.
But, it turns out, the computer in a box also allows familiar users to apply for loans, view their financial records and get copies of
Myers said the staff and board initially considered putting personal computers in the lobby for member use, but was discouraged
This system that cost $7,000 and was provided by CityKi of Boston, Mass., has a face that looks like a personal computer along
"It's pretty bomb proof," Myers said. "And members can only go to the sites that we approve."
He said features include a touch screen, a keyboard and buttons to the sides of the screen for scrolling up or down. A rubber mat
"When the member steps on the mat, the screen changes from a welcome message to start up mode. "As soon as the members
Myers said the long-term goal is to complement the computerized kiosk and outside ATMs for use at non-manned locations such
The kiosk, along with the others, was added when Alternatives CU moved last August from a 7,000 square foot facility-with each
Myers said so far, an average of five members per hour is using the computerized kiosk. "It isn't overwhelming and it isn't
"Before, it was in a place where people felt like others could see their account information," he said.
The non-computerized kiosks, on the other hand, are placed in a high traffic area, next to the teller lines.
The first serves as a "One Minute Activist" and includes a corkboard for member-to-member sales of items and services, a waist-
It also offers brochures about issues pertinent to the CU and paperwork appropriate to the members' needs, such as voter
Your Two Cents
"The second kiosk is Your Two Cents, where members can give us their gripes about the CU," Myers said. Forms with
Myers said this kiosk is where member surveys will be posted along with a box to deposit them.
The third kiosk is used for the Round Off program that invites members to donate their loose change (including the rounding off
Myers said he has been pleased by member usage, thus far. The kiosks also serve as a wall that divides a children's play area and