MONETT, Mo. – Jack Henry & Associates said it will deploy INETCO Systems Ltd.’s Insight to further improve customer service and reduce the possible risk of downtime in its expanding payment processing business.
The software will be deployed by Jack Henry & Associates’ jhaPassPort EFT Solutions Group and JHA Payment Processing Solutions, which provide the company’s array of payment processing platforms and ATM, debit, credit, and prepaid card solutions for both banks and credit unions.
INETCO said Insight provides real-time visibility into the complete path of every payment transaction. Real-time data about applications, switch components, network links, and third-party service providers will be correlated and displayed in a way that makes it much easier to isolate any issues that could cause transaction slowdowns or declines.
With INETCO Insight, Jack Henry said the jhaPassPort EFT Solutions Group and JHA Payment Processing Solutions will be able to access and query up to eight days of complete transaction history to track and resolve problems. Issues can be quickly directed to the appropriate level of support and proactively fixed before they result in customer service disruptions.
