DURHAM, N.C. – Latino Community CU has implemented a Voice over Internet Protocol communications system to link its nine branches with its headquarters here.
The Mitel 3300 VoIP system was installed by ATCOM Business Technology Solutions of Raleigh, N.C.
The VoIP platform features a fully synchronized, centralized Unified Messaging voicemail system, providing LCCU with simple access to e-mail and voice mail from the desktop, as well as text to speech capability, allowing for e-mails and voice mails to be checked remotely from any type of telephone.
Additional features include call handling from the desktop; integration with Outlook; and an Automatic Call Distribution reporting package, which the company said provides detailed reporting options, historic reports and real time monitoring of ACD agents. A twinning feature allowing for multiple telephones to ring at the same time on incoming calls is included in the package.
