Maxxar, XP Systems Offering IVR Solution
Maxxar Corp., which provides interactive information solutions and the development and distribution of products providing computer telephony integration, has formed a strategic alliance with XP Systems, a unit of Fiserv, Inc. The alliance will enable XP Systems to offer advanced speech recognition and interactive voice response (IVR) technologies in its recently launched XP2 product.
"Designed in collaboration with credit union customer teams, XP2 features built-in member relationship management tools, an open, relational IBM DB2 database, highly automated back office processing, and easy-to-use front office applications for all areas including lending and electronic services. XP2 is an advanced information management solution that gives credit unions the tools and technology they need to efficiently and affordably manage data processing in house," the company said.
The partnership includes the integration of Maxxar's Total Natural Transaction(tm) (TNT) system with XP2. It is anticipated that TNT will provide both natural language speech recognition and touch tone IVR based financial transaction capabilities to members of XP Systems' client credit unions. Additionally, client credit unions will be able to provide speech-enabled telephone lending services utilizing natural language speech recognition, name and address recognition and text-to-speech technologies.