VIENNA, Va. - (06/21/06) Navy FCU said it signed withVirtual Hold Technology to implement the companys virtualqueuing solution for its call center. The solution, provided inconjunction with Pipkins, Inc., will allow call-in members to hangup the phone and maintain their place in line, then receive a callback, just as quickly as if they had held on the line. The systemis able to anticipate staffing changes throughout the day andprovide accurate expected wait time for call-in members. VirtualHold is based in Akron, Ohio. Pipkin is headquartered in St.Louis.
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After passing the Federal Reserve's stress tests with high marks, large banks announced dividend increases. In some cases, they also said the Fed had conceded that certain prior calculations needed to be revised.
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A team of ex-First Republic private bankers hopes to serve entrepreneurs who once worked with Silicon Valley Bank.
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The National Credit Union Administration, operating with just one board member, has liquidated two credit unions that were recently put into conservatorship. The failures are the first credit union failures since Democrats on the board were fired, leaving Republican Chair Kyle Hauptman.
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In a joint letter signed by over 50 bank trade groups, leaders in the banking industry urged regulators to revise bank regulatory thresholds upward to keep up with inflation.
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Dime Community Bancshares, which has added dozens of bankers over the past two years, is now ready to consider expanding its geography.
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The conviction of a fraud ring mastermind highlights growing risks in home equity lines of credit as equity-rich borrowers become prime targets.
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