Navy FCU Puts Members On VirtualHold

June 21, 2006, 1:00 a.m. EDT 1 Min Read

VIENNA, Va. - (06/21/06) Navy FCU said it signed withVirtual Hold Technology to implement the companys virtualqueuing solution for its call center. The solution, provided inconjunction with Pipkins, Inc., will allow call-in members to hangup the phone and maintain their place in line, then receive a callback, just as quickly as if they had held on the line. The systemis able to anticipate staffing changes throughout the day andprovide accurate expected wait time for call-in members. VirtualHold is based in Akron, Ohio. Pipkin is headquartered in St.Louis.

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