NCR Teams With uGenius To Bring The ATM To Life Seven Days A Week

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DULUTH, Ga. – NCR unveiled new technology this morning that lets consumers video conference with live, remote credit union or bank tellers directly from the ATM.

NCR’s APTRA Interactive Teller solution used technology from uGenius to allow credit unions and banks to extend branch hours by providing teller support from a self-service device. The Interactive Teller ATMs are currently in pilot with a major U.S. financial institution.

The NCR ATMs use the same technology uGenius has implemented for as many as a dozen credit unions to create 24x7 teller service.

By incorporating software from uGenius Technology, NCR has integrated two-way video conferencing into its multi-function NCR SelfServ 32 ATM. Consumers can choose to use the standard self-service ATM functionality or choose the Interactive Teller interface to conduct a typical in-branch transaction with a remote centralized teller.

The efficiency and security created through the centralization of tellers enables financial institutions to offer up to 24 hour access to teller services, build new small-footprint branches, and provide teller services in areas not served by branches, all while taking advantage of the advanced features of NCR ATMs such as intelligent deposit, bill pay and new account or loan initiation.

 

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