NEW CUMBERLAND, Penn. – New Cumberland FCU selected TRC Interactive, Inc. to deliver First Line of Defense ~ Fraud Detection and Loss Prevention Challenge, an online interactive experiential exercise for credit unions that helps keep their staff sharp, focused and alert to the latest scams.
Each individual challenge in First Line of Defense is a simulation that replicates the transaction experience, the company said. It is up to the learner to decide if the transaction being presented to them is legitimate or fraudulent. Participants become more vigilant to potential fraudulent items through the practice they receive. While all participants ultimately are presented with the same challenges, the challenges are randomized so no one person experiences them in the same order.
First Line of Defense is updated quarterly with new interactions. Challenges can be taken quickly and on the branch floor in order to minimize the time staff needs to be away from their primary responsibilities. The company said First Line of Defense delivers a consistent training experience for all employees and promotes higher retention through the use of proven adult learning principles and highly interactive learning experiences.
TRC Interactive is based in Harrisburg, Penn.
