Pinnacle FCU Selects Maxxar

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Maxxar Corp., which specializes in interactive information solutions and the development and distribution of products providing computer telephony integration, announced that Pinnacle FCU, Edison, N.J., has selected the company's Transcend Automated Call Distributor (ACD) to guide call center agents during calls from members.

The credit union is already using Maxxar's Truepoint workflow and contact management system. Maxxar's ACD features more than 70 detailed reports (1600 data elements available for user-defined reports) on phone, e-mail, and web interactions. In addition, the system supports multiple forms of Internet interaction (text chat, scheduled callbacks, net meetings, e-mail routing and tracking) and interfaces to virtually all phone systems.For info: www.maxxar.com or www.ThinkPinnacleFirst.com.

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