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ALEXANDRIA, Va.-A call by NAFCU for NCUA to be more transparent about its fledgling consumer protection office has led to a "He said, she said" exchange between NAFCU President Fred Becker and NCUA Chairman Debbie Matz.

As Credit Union Journal reported June 13, Becker said "(NAFCU) greatly regret (s) that NCUA has failed to communicate with credit unions about the [Office of Consumer Protection], changes in policy and functions of the office and the process the office uses in addressing consumer complaints," and went on to say the agency has been "secretive" about the new office.

• In Letter, NCUA's Matz Says Agency Is 'Transparent'

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