HOUSTON – PrimeWay FCU said it has installed CallCopy solutions to enable it to record member phone interactions for legal issues and quality assurance.
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PrimeWay has deployed CallCopy systems in two departments. First, in the call center for agent training and quality management; and, second, in the collections department for call logging and to help it satisfy compliance requirements.
PrimeWay is a $250 million credit union with 31,000 members.
CallCopy is based in Columbus, Ohio.
