Product & Service
Two Turn To FSCC For Support
AUBURN HILLS, Mich.-Two of the nation's top 100 credit unions initiated custom call center services in the first quarter, an option available through the San Dimas, Calif.-based Financial Service Centers Cooperative, Inc., shared branch network's 24/7 Call Center Outlet service.
The $2-billion, Burbank, Calif.-based Lockheed FCU is using the Call Center Outlet to expand service to its members, while the $1.2-billion Redwood City, Calif.-based Provident Credit Union is using it for overflow to cover regularly scheduled training meetings on Wednesday morning, and for Saturday hours.
The Custom Call Center Outlet, managed by Digital Dialogue, includes the CU's own dedicated toll-free number, a personal greeting, specific member verification procedures, and more.
For info: Howard Hoemann of Digital Dialogue 1-800-205-4268, ext. 1919, or www.fscc.com.
MMSS And Exchange In Alliance
POTTSTOWN, Penn.-Membership Marketing Support Services and Exchange Pointe International have formed a strategic business alliance to deliver the Exchange Pointe International Webfeedback product to the credit union market. Webfeedback is a web-based data collection system incorporating a real-time reporting process.
For info: 800 243-0171 or info
CUDL, LSI Enter Partnership
RANCHO CUCAMONGA, Calif.-CU Direct Corp. (CU Direct), the largest US point-of-sale network for credit unions and administrator of the Credit Union Direct Lending (CUDL) and DecisionApp systems, has entered into an agreement with Lending Solutions, Inc. (LSI), an Elgin, Ill.-based lending center. "This new relationship between Lending Solutions, Inc. and CU Direct addresses the loan approval process for the applications that do not receive automatic credit union approval," the companies said. "Dealers need quick, efficient alternative options that also allow them to keep the loan with the credit union. By helping credit unions make this possible, CU Direct and LSI enable more members to finance a new or used car through their credit unions, strengthening the credit unions' indirect lending portfolios."