Webster First Selects Maxxar
DETROIT-Maxxar Corporation, which offers interactive information solutions and computer telephony integration, announced that Webster First FCU has implemented TruePoint, Maxxar's integrated agent workflow and contact management system. Webster had used Maxxar's Centrum 9000r interactive voice response (IVR) system for several years prior to their decision to add TruePoint to create an automated call center solution.
With the system, the desktop display is divided into two windows. The left window displays dynamic script and agent instructions based on the specific caller's data, and is used to display "cross sell" scripting or "campaign" information. The system tracks whether the member has received any specific "pitch" and what the status is.
For info: www.maxxar.com.
OSI Celebrates Its Best Year
GLASTONBURY, Conn.-Open Solutions Inc. (OSI), a provider of integrated enabling technologies, announced its 2002 revenues increased by 78% over the second quarter of 2001, while year-to-date revenues increased by 81% over the same period in 2001. The company credited new sales, diversified revenue streams, cross-selling of additional products and services, new product offerings and expanded services, as well as a large number of long-term client renewals for the revenue, and said its business units, FTI Financial Technologies (financial accounting systems), Sound Software (loan origination technologies) and iMagic (imaging solutions), also recorded strong sales. This year marks OSI's 10th anniversary.
For info: www.opensolutions.com.
WebPayService Makes Its Debut
ST. PETERSBURG, Fla.-PSCU Financial Services has released WebPayService, a full-featured credit union- branded online bill payment service. The company said CUs can now offer WebPayService to their members with no upfront cost and receive recurring monthly income for each enrolled member. "We found that a number of credit unions recognize the value in offering online bill payment, but are unsure of the economics," said Tom Miles, eServices President, PSCU Financial Services. "WebPayService meets a credit union's need to provide an online bill payment to their members without paying implementation fees, transaction fees or subscriber fees. With this product, even credit unions without websites can offer a credit union-branded online bill payment service."
The product includes 24x7 Contact Center support. PSCU Financial Services can implement the credit union- branded site in fewer than 30 days, and provides collateral marketing support materials, including inserts, posters, and newsletter articles. For info: www.pscufinancialservices.com.
Symitar Signs 1st Outsourcing Deal
SAN DIEGO-Symitar Systems said it has signed its first major outsourcing contract with a credit union. The $175- million FedEx Employees CU has signed up with Symitar, a division of the Monett, Mo.-based Jack Henry & Associates, for its data processing solution. "Launching our outsourcing solution for credit unions with this multi- million dollar contract puts this new offering in the black from day one," said Michael E. Henry, Chair and CEO of Jack Henry.
For info: www.jackhenry.com.
GECU Contracts With APPRO
BATON ROUGE, La.-APPRO Systems, Inc., a provider of automated credit risk management and financial technologies for the lending industry, said that the $811-million GECU (Government Employees Credit Union, El Paso, Texas, has purchased the company's consumer loan automation system, LoanCenter for Consumer(TM) for use with its more than 218,000 members. The credit union expects to go live with Loan Center for Consumer in late August 2002. According to GECU officials, an important factor in its purchase of LoanCenter for Consumer is the system's ability to interface with the credit union's existing Miser core processing system.
For info: www.approsystems.com.
21 More Sign Up For HomeCU
BOISE, Idaho-Database Management Services, Inc. announced that its Internet home banking service, HomeCU, continues to grow, with 21 credit unions signing as new clients during the second quarter. The total number of credit unions currently implemented or signed for HomeCU stands at 143. "Not only did demand stay strong in the period, our retention rate is still 100%," said DMS, Inc. President Joe Pearson. HomeCU integrates easily with many different DP systems and includes e-statements.
For info: www.homecu.com.