SAN DIEGO-The MAP at California Coast CU would be impossible but for the few relatively simple reports configured by in-house programmers, according to Mitzi Zarcone, SVP-lending and collections.
"We have Symitar programmers who create our reports that identify members who are eligible for the MAP," said Zarcone. "But it wouldn't be that difficult for other credit unions to create these custom reports."
California Coast uses PowerOn tools to dig into its Episys core system and select members who aren't "severely" delinquent on their auto loans and have a history of at least 30 months of timely payments, she continued. "We send them a thank you note and offer to extend their loan out so they can have payment relief." Episys and PowerOn are provided by Symitar, a Jack Henry & Associates company.
The "MAP Select" report features the loan details for each member, including account number; loan description, payment and balance; past due amount; last payment date; number of days delinquent; any force placed insurance; and MAP status.
The MAP monitoring report includes: account number; loan description and balance; past due amount; unpaid interest; new MAP payment amount; last payment date; number of days delinquent; and paper grade. Zarcone can sort the reports by paper quality and number of days delinquent for all MAP loans.
"Tracking records are my friend," she said. "Some IT people hate me for the records I require, but I need them to see how MAP loans are performing."
The ease of selecting members for MAP and tracking MAP loans would be impossible without SymConnect, Symitar's application protocol interface, which enables California Coast to pull its Equifax APPRO lending data into Episys, she added.
Additional custom Episys reports include: when MAP members were contacted; the new MAP terms offered; when the member responded; loans that were reviewed but failed to meet the MAP criteria; and MAP annotation in the original Episys loan record.
Zarcone would like to see the technology extended to real estate loans, she said. "But the mortgage part is a little more complex. The loans aren't all serviced on Symitar companies. Hopefully we'll be able to build interfaces to the servicers."
