SCRANTON, Penn. Tobyhanna FCU said this morning it has installed two NCR APTRA Interactive Tellers in order to increase service hours for its members.
The APTRA Interactive Teller is based on technology developed by uGenius, which NCR acquired last year and lets people talk to a live remote teller, but also gives the teller remote control over the machine to conduct transactions. Tobyhanna FCU has made remote tellers on the machine available 24 hours a day, 7 days a week, resulting in a 78% increase in branch service hours.
Adding an additional 10 hours of service per week to a typical financial institution branch can cost as much as $50,000 per year.
CEO, Tobyhanna FCU. “What we really liked about NCR APTRA Interactive Teller was that it gives us an efficient way of extending our service hours, so that we can improve our members’ experience without increasing their costs,” said Sean Jelen, president of the $185 million credit union.
APTRA Interactive Teller lets financial institutions offer access to teller services during non-traditional banking hours, build new small-footprint branches, and provide full teller services in areas not served by branches, while taking advantage of the advanced features of NCR ATMs such as intelligent deposit, bill pay and new account and loan initiation.
