uGenius Wins Patent For Video Teller
SANDY, Utah – uGenius Technology has won a U.S. Patent for the video 24/7 Personal Teller it is piloting at credit unions and banks.
The technology, which the company said combines the advantages of an ATM, drive-up window, Internet banking and teleconferencing, has been installed at Community Choice CU in Farmington, Mich., Hudson Valley FCU in Poughkeepsie, N.Y., and American Heritage FCU in Philadelphia, among the handful of institutions now using it.
The technology offers a more personal touch than an ATM, the company said, because members/customers can talk live to a teller who shows up on the machine’s video monitor. The PTMs offer access to tellers during hours when branches are closed or when the on-site tellers are busy with other members/customers.
The PTM tellers are located at call centers either thousands of miles away or in the same city. The technology enables tellers at the call centers to see a customer's identification and the checks and cash they deposit as well as verify signatures.
The system can handle 96% of all teller transactions.