Debt collection

The San Francisco company hopes to lower its costs by driving out human intervention as much as possible. To get there, it has made the counterintuitive decision to locate its operations staff in one of the country’s most expensive cities.

A recent poll shows that since the Consumer Financial Protection Bureau was established in 2011, consumers don’t feel it has improved their lives but some believe the regulator should have more oversight.

Banks are seeing steady growth in consumer loan demand nationwide, particularly in auto loans and mortgages, according to a report released Wednesday by the Federal Reserve Board.

The FTC's debt collection dialogue event set for Dallas later this month has been moved to a larger venue to accommodate demand. The goal of the series is to share information promoting fair collection practices.

The federal government hopes to convince banks to make more mortgage loans to risky borrowers after several costly disputes over a federal loan program led some to determine it wasn’t worth the trouble.

Arkansas Attorney General Leslie Rutledge’s office said the state has won a $194,500 default judgment against a company that failed to respond to a federal lawsuit alleging violations of consumer protection laws.

The Mortgage Bankers Association sent a letter to the CFPB on Monday asking the regulator to overhaul its consumer complaint database that publishes unverified complaint narratives against mortgage companies and servicers.

A new battle is brewing between Fannie Mae and Freddie Mac as the government-sponsored enterprises set out to boost their purchases of low down payment loans.

Using an expanded view of credit data allowed collection agencies and debt buyers to increase their recovered dollars by up to 9%, according to a new study.

The U.S. Department of Education’s Office of the Inspector General issued a report stating the department failed to hold a student loan management company accountable for correcting deficiencies in its collection system.

A group of small business owners are accusing the Consumer Financial Protection Bureau of plans to dismantle the payday lending industry through proposed new rules.

A Texas law that takes effect Tuesday is designed to help patients negotiate lower bills from hospital-based doctors who aren't in their health insurer's provider network.

As banks await an expansion of data they must give regulators to capture mortgage lending patterns, pressure is building on the Consumer Financial Protection Bureau to advance similar requirements for small-business lending.

A decision by the U.S. bankruptcy court in Delaware to approve Corinthian Colleges' liquidation plan ultimately could mean hundreds of thousands of students won’t have to repay their loans.

A Mississippi businessman, indicted in connection with bribes paid in exchange for prison contracts, made $198,000 between 2012 and 2014 as a lobbyist for the state’s payday loan and check cashing industries.

In recent online focus groups, Federal Reserve researchers presented 44 small-business owners with basic information about a loan and asked them to estimate the interest rate. The business owners' responses were telling.

RCB Investimentos, a master servicing platform for non-performing loans in Brazil, has announced a partnership with Norfolk, Va.-based debt-buying giant PRA Group.

The Sixth Circuit Court of Appeals has ruled that a debtor providing a cell phone number to a creditor has consented to receiving calls and thus the creditor doesn't violate the TCPA by making repeated, automated calls to that number seeking payment.

ACA International is raising concerns over the FTC's effort to encourage technology that will reroute some legitimate and valuable telephone calls.

Debt collection remains the top reported issue in the CFPB's complaint database and the number of complaints about the credit reporting industry rose sharply.