Debt collection

The CFPB is giving the public an additional 30 days so consumer groups have more time to respond.

“Digital Vault” will allow customers to store encrypted documents on third-party servers; bank accuses Orcel of misdeeds.

State and federal authorities say the network of firms in upstate New York sought debts that consumers weren't obligated to pay and impersonated government officials, among other things.

The agency's vote Thursday threatens to block many of the industry's communications with customers, though financial institutions did win one concession.

The agency's vote Thursday threatens to block many of the industry's communications with customers, though banks did win one concession.

The watchdog said the CFPB had trouble determining if some medical debt collectors were subject to its oversight, yet the exams were canceled before their start dates.

Better analytical tools could help banks spot and address potential issues before a customer goes delinquent.

CUNA and NAFCU have filed amicus briefs supporting the world’s largest credit union in a suit they say could set a precedent for CUs across the country.

As the CFPB moves closer to updating its debt collection regulations, revising restrictions on phone calls and other communications with consumers must be a priority.

The Fed is moving to prepare banks for unexpected shocks tied to weather; rules would be eased for trades between affiliates.

The long-awaited proposal includes safe harbors to protect collectors from getting sued, but would restrict phone collection attempts and allow borrowers to opt out of receiving other communications.

There is anticipation that the Consumer Financial Protection Bureau could release its debt collections proposal later this week.

As the CFPB moves closer to updating its debt collection regulations, revising restrictions on phone calls and other communications with consumers must be a priority.

The debt collection proposal is expected to address how debt collectors can use text messages and emails to track down debtors.

The Wisconsin Supreme Court upheld a "narrow interpretation" of a state-level consumer-protection law that maintains lenders' rights to collect debts without fear of being sued for damages.

Credit union professionals offered insights into how technology is changing the collections process during the recent National Credit Union Collections Alliance conference in Las Vegas.

Whether JPMorgan tipped its hand on a succession plan; U.S. Bank hires its first chief digital officer; all eyes on CFPB as it modernizes its debt collection rules; and more from this week’s most-read stories.

During the National Credit Union Collections Alliance conference, experts shared best practices on several topics, including navigating member bankruptcies and positioning auto loans for a downturn.

In her first policy speech since being confirmed as the agency's director, Kathy Kraninger promised less focus on enforcement actions and more emphasis on consumer education.

During the first full day of the National Credit Union Collections Alliance's annual conference, speakers discussed what regulators are focusing on and shared best practices for debt collections.