Here are the milestones and missteps, the wonderful and weird, the best and worst, during a year that will be a powerful force in shaping the future of the industry

Banks are making some headway in efforts to create a more diverse and inclusive workplace, but the industry’s reputation for being predominantly white and male is getting in the way.

In a year of upheaval for the industry — and the country — these executives are rising to the moment and bringing others along with them

Never let a good crisis go to waste — the pandemic is giving banks the opportunity to create goodwill with consumers and our annual survey of bank reputations offers some insight on how to keep the positive momentum going

Meet the change-makers raising up the industry for a new generation

A global pandemic. Economic free fall. Hundreds of billions of dollars in government relief funneled through banks. A reckoning over racism and inequality. We will not be the same after this — and neither will banking.

Can a small community development financial institution recast itself as a nimble digital innovator? Patrick Sells is sure it can, and he hopes Quontic Bank inspires others to do the same.

How bankers confronting the coronavirus crisis are adapting lessons from past disasters, including wildfires, earthquakes, and hurricanes

René Jones is putting his own spin on M&T’s longtime strategy of slow and steady. “We’re essentially trying to become a more modern version of ourselves,” Jones says.

The second-largest bank in Minnesota is fighting to stay independent — literally. It is locked in a bitter legal battle to block one of the state’s biggest charitable givers from selling the shares it has owned for 75 years.