Never let a good crisis go to waste — the pandemic is giving banks the opportunity to create goodwill with consumers and our annual survey of bank reputations offers some insight on how to keep the positive momentum going
A global pandemic. Economic free fall. Hundreds of billions of dollars in government relief funneled through banks. A reckoning over racism and inequality. We will not be the same after this — and neither will banking.
The second-largest bank in Minnesota is fighting to stay independent — literally. It is locked in a bitter legal battle to block one of the state’s biggest charitable givers from selling the shares it has owned for 75 years.
Emerging technology, changing consumer behavior, demographic shifts — an array of forces will reshape the economy and the industry in the years ahead. Those forces are largely outside the control of banks.