Though flush with profits and basking in an unprecedented glow of consumer confidence, the banking industry is running in place when it comes to satisfying and keeping customers.

Commercial banks' market shares continue to sag, American Banker's annual consumer survey indicates. Given their languishing customer satisfaction scores, bankers would be hard-pressed to expect any near-term turnaround.

Limited Time Offer

Save $400 off your subscription. Special offer ends April 30, 2017.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.