Super community banks, in general, let their efficiency ratios slide a bit. Because they put a premium on local autonomy and customer service, this measure of overhead expenses as a percentage of revenues will tend to be higher than at banks that centralize everything.

Then how did Collective Federal Savings Bank of New Jersey, which adheres to the super community format, achieve the astounding efficiency ratio of 43%? (The lower the ratio, the better. Most banks struggle to approach 50%.)

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