For the past two and a half years, retail banks in the United States have posted record profits, but neither astute bankers nor industry observers have taken much comfort from those results.

These experts recognize that, in spite of high profits, retail banks have not solved the dilemma that threatens their long-term survival: the continuing loss of market share to nonbank rivals. As rapidly as banks try to change their cultures, nonbanks change to keep ahead of them. As a result, I have tried to look ahead to see what kind of retail bank it will take to not only survive but prosper in the next millennium.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.